Service center

• All refunds are authorized within 24 hours of the return received 

• Refund payment will be processed once returned items’ condition complies with return policy

• Refund amount will be in the original payment amount minus the shipping fee

• Payment will be in the form of original payment method

• Payment process can take up to 14 working days depending on your bank or payment provider

• All returns must be inquired via email first

• Once return is authorized all items must be returned within 7 days of the date the items were received

• Unless the product is deemed damaged Moonshot is not responsible for the return shipping

• All items must be returned in unused and mint condition

• Items will be accepted only if returned in their original, undamaged package.