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Item not received
Date : 2020-12-27
Name : Andrea Choi
Hits : 25

Hello,


I recently received my order 20201205_EE3_0000100 in the mail. However, I found that I am missing one of the refills that I ordered, and I would like to receive the refill as soon as possible.


I ordered the Micro Settingfit Cushion EX + Refill Color 201, but only the cushion came, NOT the refill. I never received the refill, even though I ordered and paid for it.

This was a HUGE inconvenience for me because I ordered the cushion/refill set as a Christmas gift for someone else and was unable to give it because it was not delivered.

This was my first time ordering from Moonshot after hearing many good things about the brand, so I am disappointed that I did not get my order as expected. 


Please send me the refill for my cushion as soon as possible. I would also like to request shopping credit and/or some other form of compensation for my inconvenience and disappointment. 


Thank you for your time.


Kind regards,

Andrea Choi


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